BPO is positively related to the search for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. Mixing it with our First Interaction Resolution Approach aka FIR Approach gives you a boost of over 36% in client satisfaction. Hence, a source for strategic advantage!
- Back office outsourcing– includes internal business functions such as human resources, finance, sales and accounting
- Front office outsourcing– includes customer-related services & customer support services such as marketing. tech support.
A step beyond ITeS outsourcing, business process outsourcing (BPO) is increasingly becoming the strategic choice of companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on their core business capabilities.
Our Business process Outsourcing (BPO) solutions backed by offshore services and local consulting presence enable you to with effective “One-Stop”, Business process outsourcing (BPO), IT services, inbound customer support, new customer acquisitions through search engine Optimization, search engine marketing (SEO-SEM), outbound call center, telemarketing and back office services with full Scalability.
- Award winningquality and daily call monitoring and recording
- CertifiedSales & Customer Service agents, Experienced Back office staff
- Dedicated Client Services Representative
- Flexible pricingmodels including project based, hourly and monthly
- Up-to 24/7/365 service (after hours, holiday’s incl.)
- Services offered in 5 languages (English, German, French, Spanish and Hindi)
- Peering with local tire-1 switchboards in more than 35 countries for superior quality
- Multi-channelCustomer Experience : increase loyalty and customer satisfaction.
- Technicaland Product Support: 24/7 support with expected values while decreasing costs and increasing revenues.
- Collections: Managing the credit to cash cycle while decreasing operational costs and improving the customer experience.
- Health Solutions: Promoting quality and loyalty while simplifying administration and decreasing operational costs.
- GlobalProduction and Content Management : Lowered cost of content management with time to market for new products and promotions.
- Analytics: Optimize & measure your advertising ROI and improve loyalty with insight into buyer behavior.